Privacy Policy
Privacy Policy
At Onset Kenya Safaris, your privacy matters to us. We understand that when you contact us to plan your safari or holiday, you trust us with your personal information. We are committed to protecting that information and using it responsibly, transparently, and only for the purpose of providing you with the best travel experience.
Information We Collect
When you make an enquiry, request a quotation, or confirm a booking, we may collect information such as:
- Your name
- Email address
- Telephone number
- Country of residence
- Travel dates and destination preferences
- Number of travellers
- Passport details (where required for bookings)
- Special requests such as dietary requirements or accessibility needs
- Payment information required to process your reservation
We only collect information that is necessary to arrange and manage your travel plans.
How We Use Your Information
The information you provide helps us:
- Prepare personalised safari quotations
- Confirm and manage your bookings
- Arrange accommodation, transport, park permits, and other travel services
- Respond to your enquiries quickly and accurately
- Send booking confirmations and important travel updates
- Improve our services and customer experience
- Meet legal or regulatory requirements where applicable
We will never sell or rent your personal information to third parties.
Sharing Your Information
To deliver your safari smoothly, we may share relevant information with trusted partners such as hotels, safari lodges, airlines, transport providers, park authorities, or other service providers involved in your itinerary.
We only share the information necessary to provide the services you have requested.
Payment Security
We take reasonable measures to protect payment information and work with trusted financial institutions and secure payment methods. While no online system can guarantee absolute security, we continuously strive to safeguard your information.
Cookies
Our website may use cookies to improve your browsing experience, remember your preferences, and help us understand how visitors use our website. This information allows us to improve our content and make our website more useful.
You may choose to disable cookies through your browser settings if you prefer.
Marketing Communications
From time to time, we may send travel inspiration, special safari offers, or company updates. If you no longer wish to receive these communications, you can unsubscribe at any time using the link provided in our emails or by contacting us directly.
Protecting Your Information
We take appropriate technical and organisational measures to help protect your personal information from unauthorised access, misuse, loss, or disclosure. Access to customer information is limited to authorised personnel who require it to perform their duties.
Third-Party Websites
Our website may include links to other websites for your convenience. Please note that we are not responsible for the privacy practices or content of external websites, and we encourage you to review their privacy policies before providing personal information.
Your Rights
You may request to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information where legally permitted
- Withdraw your consent for marketing communications
We will respond to reasonable requests as promptly as possible.
Updates to This Policy
From time to time, we may update this Privacy Policy to reflect changes in our services or legal requirements. Any updates will be published on this page, and the revised version will take effect immediately upon posting.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
Onset Kenya Safaris
Email: info@onsetkenyasafaris.com
Website: www.onsetkenyasafaris.com
Thank you for choosing Onset Kenya Safaris. We value your trust and remain committed to protecting your privacy while helping you create unforgettable safari experiences.